Tanium Site Search
After onboarding Microsoft Clarity, we gained first-ever data on how users navigated the site—and it told a clear story: people were searching, but struggling to find what they needed.
Our search page lacked the advanced filtering and sorting options users expected, creating unnecessary friction. Recognizing that site search can often signal high intent, I led a redesign to make the experience more seamless, intuitive, and conversion-supportive.
Goal: Increase search results click-through rate by 20% by optimizing result layout, hierarchy, and visual clarity.
Role
Lead Designer
Project Type
Product Redesign
Areas
Research, Strategy, Branding, Design
Tools
XD, Microsoft Clarity
Year
2025
Original site search design from 2020
Proposed site search design in 2025
Exploration
I began by reviewing established UI/UX search usability guidelines, focusing on elements such as query design, search behavior, advanced filtering, and result presentation. Using these principles, I created a personal checklist to evaluate both competitor websites and our own, ensuring a structured and consistent approach to analysis.
Scroll to view comprehensive site search research
Findings
The research revealed that while Tanium’s existing search functionality was functional across desktop, tablet, and mobile, it felt outdated and lacked refinement. Improvements were needed to create a more seamless and enjoyable experience. Accessibility support existed in areas like keyboard navigation but was limited and could be expanded.
Design process
Given the solid foundation already in place, I treated the redesign as an optimization project—retaining what worked while applying best practices to elevate the overall experience. I created updated design directions to modernize the interface and enhance usability, which were well-received by both the team and stakeholders.
Site search UI
Search results page with results by relevancy shown by either “Most visited” or “Most searched”
Search error page
Status & Next Steps
Due to shifting business priorities, the project was paused before final implementation.
Once resumed, the next steps will include finalizing mockups for desktop, tablet, and mobile, stakeholder approval, detailed annotations for development, deployment of the updated search experience, and impact tracking.